When you enter your email and submit a request for information, Computamatrix Limited t/a Matrica collects the personal information you provide for the purpose of responding with the requested information and retaining the information in a new business enquiry list. By providing this information you are consenting to us using your details to send you selected information about our products and services. You can opt-out of receiving these emails from us at any time by clicking the “unsubscribe” function in the email we send you. Computamatrix Limited t/a Matrica will otherwise use, disclose, process and handle the personal information you submit via this form in accordance with this Privacy Policy
Computamatrix Limited t/a Matrica services clients nationally and internationally. We are committed to managing personal information in accordance with relevant local privacy and data protection laws which apply which include the General Data Protection Regulation (EU) 2016/679 (GDPR) and other local applicable privacy laws.
This document tells you how we generally manage your personal information and is referred to as our GDPRPrivacy Policy. In this Privacy Policy, “we“, “us“, and “our” refers to Comutamatrix Limited t/a Matrica and “you” refers to any individual we collect personal information about.
This Privacy Policy applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information collected or submitted through our websitehttps://matrica.co.uk/ as well as through email messages that we send to you.
Other terms may also apply to you and the information we hold about you. For example, if you are employed with us you will have specific privacy terms in your employment contract with us.
The Information collect about you
For our current client base ; prospective customers and other business partners
We will collect information about:
We generally deal directly with our customers (see above). When your organisation enquires about our products or services or when your organisation becomes our customer, or we otherwise do business with you (because you attend an event we host, work for one of our suppliers, or other business partners), a record is made which may include your personal information.
The type of personal information that we collect will vary depending on the circumstances of collection and the purpose for which we are dealing with you, but will typically include:
In rare and specific circumstances, we may collect what is classified as “sensitive information” under applicable privacy laws. We only ever do this to the extent such sensitive information is relevant to our functions and activities and in accordance with applicable privacy laws.
How and why we collect and use your personal information
We collect personal information reasonably necessary to carry out our business, to assess and manage our customer’s needs, and to provide products and services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing customer and other business relationships.
The purposes for which we usually collect and use personal information depends on the nature of your interaction with us, but may include:
We generally collect personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:
We also collect and use personal information for market research purposes and to innovate our delivery of products and services.
We have a legitimate interest in using your information in the ways listed above. In some cases, it will be lawful for us to collect and use your personal information, for example where it is necessary as part of our, or a third party’s, statutory or public functions or because the law permits or requires us to.
How do we interact with you online?
You may visit our website without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to us will be managed in accordance with this Privacy Policy.
Can you deal with us anonymously?
We can only deal with an individual anonymously when they are making an enquiry and where it is lawful and practicable to do so. Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
How do we hold information?
We store information in electronic record keeping methods in secure databases or paper-based files. Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed) as per our data retention policy).
We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
How long will your personal information be kept?
We will only keep the personal information we collect about you for as long as is necessary for the purposes set out in this Privacy Policy or as required to comply with any legal obligations to which we are subject. The retention periods we apply take account of:
We take steps to destroy or de-identify information that we no longer require or as required by an applicable law.
Do we use or disclose your personal information for direct marketing?
We have a legitimate interest in processing your personal information for promotional purposes and we may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you or as otherwise permitted under applicable privacy laws.
This means under certain privacy laws we do not usually need your consent to send you marketing communications such as our newsletter. However, where consent is required under applicable privacy laws, we will ask for this consent separately and clearly. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below or using the opt-out functionality contained in the electronic message.
If you opt-out of receiving marketing material from us, we may still contact you in relation to its ongoing relationship with you.
How do we use and disclose personal information?
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Do we disclose your personal information overseas?
It is likely that your personal information will be transferred outside of the jurisdiction it was collected. We only ever disclose your personal information outside the jurisdiction it was collected where we are permitted to do so under applicable privacy laws. Generally, this means we will take reasonable steps to ensure your personal information is treated securely and in accordance with applicable privacy laws, including, where relevant, by entering into EU standard contractual clauses (or equivalent measures) with the party outside the European Economic Area.
If the GDPR applies to you, you have the following additional and specific rights in relation to your personal information (where applicable):
If you have consented to our processing of your personal information, you have the right to withdraw, at any time, any consent that you have previously given to us for use of your personal information. In certain circumstances even if you withdraw your consent, we may still be able to process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations.
To make a request to exercise any of these rights (where applicable) in relation to your personal information, please contact us using the contact details below.
How can you access or see correction of your personal information?
You are entitled to access your personal information held by us on request. To request access to your personal information please contact our HR Compliance Officer using the contact details set out below.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information, we hold about you and letting us know if your personal details change.
However, if you consider any personal information, we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with GDPR. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
What should you do if you have a complaint about the handling of your personal information?
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
You may make a complaint about privacy to the HR Compliance Officer at the contact details set out below.
The HR Compliance Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that we may have breached the General Data Protection Regulation 2016/679, a complaint may be made to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or call their helpline number: 0303 123 1113 (local rate) or 01625 545 745
If you are outside of the United Kingdom, you may wish to take your complaint up with the local data protection authority in your jurisdiction.
How changes are made to this Privacy Policy
We may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes. We also try to let you know about major changes to our Privacy Policy (for example by putting a notice up on our website).
+44 207 536 2950